Help center

Claim your agency dashboard

Find your licence key, set up your dashboard at agency.groupposting.com/claim, use the 6-digit email code and fix the case where no code arrives.

Where is my licence key?

Your licence key is in the receipt email that LemonSqueezy sent right after you paid. Search your inbox for LemonSqueezy, and check the Promotions and Spam folders too.

The key is a long code of letters, numbers and dashes. Copy it as it is. If your mail app added a space or a line break, the dashboard removes it for you.

How do I claim my dashboard?

  1. Open agency.groupposting.com/claim. The page is called Set up your agency account.
  2. Paste the key into Licence key.
  3. In Purchase email, type the address on the receipt. That address becomes the owner of the agency.
  4. Press Set up my agency.

The next screen is Check your email.

What is the 6-digit code, and how long does it last?

We email a 6-digit code to the purchase email. The subject reads “[your code] is your Group Posting agency sign-in code”. Type it into Six-digit code and press Sign in.

A code works once, for 10 minutes, and for up to 5 tries. After that, ask for a new one. You do not need a password: every later sign-in at agency.groupposting.com/signin works the same way. Enter your work email, press Email me a code, then enter the code.

No code arrived. What do I do?

  1. Wait a few minutes, then look in Spam and Promotions for “agency sign-in code”.
  2. Check that you typed the licence key and the email you paid with. The screen always says “If that address belongs to an agency account, a code is on its way”, so it cannot warn you about a typo.
  3. You may instead get an email titled “We could not match that licence key to this address”. It means the key belongs to a different address, or it is a key for another plan. Reply with your order number.
  4. Ask again at agency.groupposting.com/signin with Email me a code. Each address can ask for up to 5 codes a day.
  5. Still nothing after five minutes? Write to [email protected] with your order number and we will connect your account by hand.

I cannot find the receipt

Search the inbox of the address you paid with for “LemonSqueezy”. If you still cannot find it, write to [email protected] from the address you paid with and say you need your agency licence key.

What do I see after I sign in?

The first time, you see the Data-processing agreement. An owner ticks the box and presses Accept and continue. If the dashboard does not have your business name yet, it asks for your Agency name here. Clients see it when they connect.

Then Home shows a setup guide that walks you through adding a client, sending the connect code, writing a post and pushing it. Entering the same key on the claim page again does not create a second agency; it sends a sign-in code to an address that is already a member.

Next: Add your first client and send the connect link.