Download diagnostics for support
If support asks for diagnostics, save the requested report and send it with a short description of the problem.
What should I do if support asks for diagnostics?
If support asks for diagnostics, use the Download diagnostics button in Group Posting Pro; the report contains no passwords or cookies.
- Open Group Posting Pro and select Download diagnostics.
- Save the file on your computer.
- Attach it to your support reply. Include what you tried, what happened and roughly when it happened.
Saving the file does not send it to support automatically.
Does it include my password or cookies?
The support diagnostics report contains no passwords or cookies. It provides technical information to help investigate the problem. Send it only through the support conversation where it was requested.